Many organizations maintain websites with almost no effective contact information. What I mean by that is a phone number attached to a human who will answer it, or a personal email address where someone is accountable for reading messages. Instead, institutions supply catch-all email addresses such as, mediarelations@organization.ca or webmaster@organization.com. They often come with a cute little paragraph that informs people, “this in-box is checked several times a day”. In my experience, this phrase is interpreted as “never” or “a few times a week”.